Question 1

How do I switch between workspaces?

Accepted Answer

Click your avatar in the top-right of the header to open the account menu. Every workspace you belong to is listed with your role — pick one to switch, or use 'Create workspace…' to start a fresh one.

Question 2

I sent an invite but the teammate didn't use it in time.

Accepted Answer

Open Settings → Organization → Invites, find the row, and click the refresh icon. That extends the invite another 7 days and copies a fresh link to your clipboard — no need to revoke and re-invite.

Question 3

Can a teammate belong to more than one workspace?

Accepted Answer

Yes. Accepting a new invite adds a workspace to their Org Switcher — it never removes the ones they already had. Roles are per-workspace, so someone can be a rep in one org and an admin in another.

Question 4

A rep says they can't see the Team page.

Accepted Answer

Confirm the rep is inside the right workspace via the Org Switcher, then open Settings → Organization → Members and make sure their role is Manager, Admin, or Owner. Reps see their own numbers but not the team roster.

Question 5

I made someone an admin in Settings → Organization but they still can't open /admin/users.

Accepted Answer

Those are two different roles. Workspace admin (Settings → Organization) controls invites, members, and workspace settings for one org. Global admin (/admin/users) is a platform-wide flag used for the Product Catalog, Branding presets, and cross-workspace tooling — it has to be granted separately by an existing platform admin.